Privacy Policy

Last updated: August 2026

This privacy policy explains how spire-muse collects, uses, stores, and protects personal information when you interact with our website and services. We are committed to handling your data responsibly and in accordance with applicable Australian privacy legislation.

Information We Collect

Information You Provide

When you submit enquiries through our contact forms, we collect the information you provide directly. This typically includes your name, email address, and details about your solar installation interest. We only collect information necessary to respond to your enquiry and provide relevant services.

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically. This includes your IP address, browser type, operating system, referring website, pages viewed, and the date and time of your visit. This information helps us understand how visitors use our website and improve its functionality.

How We Use Your Information

We use the information collected for the following purposes:

• Responding to your enquiries and providing requested information
• Processing quote requests and service bookings
• Communicating about our services when you have expressed interest
• Improving our website and customer experience
• Complying with legal obligations

Information Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share information with:

• Service providers who assist our operations (such as website hosting)
• Professional advisers (accountants, lawyers) when necessary
• Government authorities when required by law

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Enquiry records are typically retained for a period consistent with our business practices and legal obligations.

Your Rights

Under Australian privacy law, you have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Lodge a complaint about our handling of your information

Cookies

Our website uses cookies to enhance your browsing experience and analyse website traffic. For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these external websites. We encourage you to review the privacy policies of any site you visit.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Material changes will be posted on this page with an updated revision date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

spire-muse
142 Greenfield Avenue
Sydney, NSW 2000
Australia

Email: [email protected]